Sanjay

Frequently Asked Questions

Q?
How long should I allow to print a project overseas?
A.
Generally, it takes 3 to 4 weeks from receipt of your files to complete prepress/proofing/corrections and the production of ozalids. Then, printing and binding will take 4 to 5 weeks, to allow the project to be completely ready to ship. Once the project is ready, we advance a few copies to you at no charge to review before they are put on the ship. Shipping takes 2 weeks from Asia to the west coast, where the majority of the projects are shipped. We also ship to the east coast, Florida, Louisiana and Texas. Once we have a book in production we will give you a proposed schedule, then review the progress during production to provide you with a firm shipping schedule. We will clear customs and arrange delivery or you can use your own forwarder for this service.
Q?
Would my artwork/printed products be insured, or do I need to purchase my own insurance?
A.
All ocean shipments are covered by our maritime insurance policy. We may also purchase additional insurance if desired or required, to cover any potential damage or loss during transit to the final destination. If artwork is extremely precious or valuable, additional insurance may be acquired by our freight forwarder.
Q?
How do I know the source of my paper? And does it come from a sustainable source?
A.
During the quotation process, the printer will tell us what paper is being sourced. We have information on all of the papers as to origin, content, and will be happy to supply you with the details. If you require FSC (Forest Stewardship Council) paper, we can certainly source that for you, as we work with FSC printers, and P.Chan & Edward, also carry this certification. See our Green Manufacturing page for more details.
Q?
Can I visit the printing press or be there for a press check?
A.
Yes, of course. Our production offices can arrange transportation to the plant, hotel accommodation close to the plant, help securing visas, and help with translating. The printers have lounges available to rest while the next form is being prepared to go on press. The extent of your project will determine how many presses are used. Our staff are very experienced at being at press checks, and will oversee with the pressmen. Should there be a color discrepancy between proof and printed sheet that we feel is not acceptable, we would pull the project off press and discuss with your representative here in the U.S.
Q?
Who takes responsibility of something goes wrong?
A.
When a project is turned over to our care, we issue our company Purchase Order to the printer. By doing so, we are taking responsibility for the quality of the job, and will handle any problems that should arise. Having so many years of experience with these printers, and having a stellar reputation with them, P.Chan & Edward have much influence over pricing and quality control. If a claim is ever filed, we settle with the printer in question and either compensate or reprint or credit you in a manner that is satisfactory to you.
Q?
What sort of terms can you offer me?
A.
We ask that clients complete a credit application and sign our standard printing agreement. Generally, as a first time customer, we would need a deposit, usually 1/3 to ½ down, and the balance 30 days from ship date. After we are established with you, we can review the terms and extend or alter payment terms. We will finalize terms at the time we agree on your project.